At TITAN Machinery Group Co., Limited HK (hereinafter referred to as TITAN), we provide you with the confidence and peace of mind you deserve when purchasing heavy machinery online. With years of industry expertise and a dedicated technical team behind us, we ensure that every machine you purchase meets the highest standards of quality.
All our machinery comes with a standard one-year warranty, during which we provide complimentary spare parts to ensure your equipment remains operational and efficient. This commitment to quality and service means that when you choose TITAN, you are not just buying equipment; you are partnering with a trusted brand that supports you every step of the way.
If you are not completely satisfied with your purchase, we offer a straightforward return policy. You may return your equipment to our designated warehouse within 30 days from the date of purchase for a full refund. Please note that the cost of return shipping and logistics is the responsibility of the customer and is not covered by TITAN.
Our machines and attachments are built to last, featuring superior craftsmanship and durability. Combined with our technical expertise and extensive inventory of genuine spare parts, your TITAN machine will deliver reliable performance for years to come. Choose TITAN for quality you can depend on, backed by unmatched support and service.
To be eligible for a return, your item must be:
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In the same condition as you received it.
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Unused and undamaged.
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In its original packaging with all tags and accessories included.
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Accompanied by the original receipt or proof of purchase.
To initiate a return, please contact us to obtain a Return Authorization. Returns sent to our facility without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item arrives defective, damaged, or if you have received an incorrect item, so that we can investigate and resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom-configured or specially ordered products, perishable goods, and personal care items. We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please contact us with any questions regarding the return eligibility of a specific item.
Returns are not accepted for final sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the original item you have. Once the return is accepted, you can proceed to make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and inform you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original method of payment within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
