Return & Refund Policy
Welcome to ShanDong Titan Machinery, your trusted online destination for purchasing a wide selection of machinery including excavators, skid steers, forklifts, and more. Situated in Jining, Shandong, China, we are dedicated to providing top-quality products and excellent customer service. Below, you’ll find our detailed return and refund policy:
1. Returns Before Shipment from Chinese Ports:
We understand that circumstances may arise where you need to return machinery before it ships from Chinese ports. In such cases, we do accept returns; however, please note that the buyer is responsible for covering all associated costs. These costs include, but are not limited to, shipping fees, handling charges, storage fees, and port expenses. Additionally, in the event that the machinery sustains any damage during the return transit, the buyer will be held liable for any resulting losses.
2. Return and refund processing time, estimated refund arrival time
We will process your return and refund request within 3 working days. Refunds will be credited to the bank account via the original payment method within 7-15 days of approval.
3. No Exchanges or Returns After Shipment from Chinese Ports:
Once the machinery has been dispatched from Chinese ports and before the customer receives the shipment, we do not accept exchanges or returns. It is crucial for customers to carefully review their orders before shipment to ensure accuracy and satisfaction.
4. No Exchanges or Returns Upon Receipt (Non-Quality Issues):
Upon receiving your order, if there are no quality issues with the machinery, we do not accept exchanges or returns. We strongly advise all customers to thoroughly inspect their merchandise upon delivery to confirm its condition and functionality.
Quality Concerns: Should you encounter any quality issues with the machinery upon receipt, we urge you to contact our customer service team immediately. We are committed to addressing and resolving any quality-related concerns to your satisfaction.
Shipping Duration: Please be aware that the shipping duration for our machinery typically ranges from 3 to 6 weeks. Shipments to the west coast of the United States generally take approximately 3 weeks, while shipments to the east coast may require up to 6 weeks. Additionally, deliveries to inland destinations within the United States may necessitate an additional 2 weeks for transit. Kindly plan your orders accordingly, considering these estimated shipping times.
Contact Us: If you have any questions, concerns, or require further clarification regarding our return and refund policy, please do not hesitate to reach out to our customer service team(sales@taitanmy.com). We are here to assist you throughout the entire process.
Thank you for choosing ShanDong Titan Machinery for your machinery needs.
